This week's focus has been on the preparations of the yearly EGBA/eCOGRA audit. The European Gaming & Betting Association (EGBA) is a non profit organization set up by the leading online gaming operators that sets technical standards for offering online gaming and betting activities in a secure, safe and reliable environment. The technical standards are founded upon the following principles:
• Promote responsible gaming and betting
• Know-your-customer and prevent underage gaming and betting
• Zero tolerance of fraudulent and criminal behavior
• Protect customer privacy and safeguard information
• Prompt and accurate customer payments
• Rigorous independent assessment of product fairness and randomness
• Ethical and responsible marketing
• Commitment to customer satisfaction and support
• Responsible practices underpinned by a secure, safe and reliable environment
The eCOGRA (e-Commerce Online Gambling Regulation and Assurance) is the organization that ensures that the principles are followed by auditing the processes, the IT infrastructure, and the software. The audit is scheduled for next week and I am coordinating some of the preparatory activities. I have learnt a lot about the way we do business in the process! So how do you know if a site is following the standards? Look for the EGBA banner on the webpage! Here is a good example.
Until next week,
Kamil